Effective Date: May 9, 2025
Last Updated: May 9, 2025
ZBiotech, LLC (“we,” “our,” or “ZBiotech”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you visit our website (www.zbiotech.com), place an order, or use our products and services.
By accessing our website or providing personal information to us, you consent to the terms outlined in this Privacy Policy.
1. Information We Collect
We collect the following types of information:
a. Information You Provide Directly
- Contact Information: Name, email address, phone number, company name, address
- Account Information: Username, password (hashed), order history
- Payment Details: Processed securely by Stripe; we do not store your full credit card numbers on our servers
- Support Inquiries: Messages and files you send to our support team
b. Automatically Collected Information
- Device Data: IP address, browser type, operating system, referring URL
- Usage Data: Page views, time spent on pages, links clicked, and other analytics (via cookies or tracking scripts)
2. How We Use Your Information
We use your information to:
- Fulfill and manage product and service orders
- Process payments securely via third-party payment processors (e.g., Stripe)
- Communicate with you about your order, account, or inquiries
- Provide technical support
- Improve our website, products, and services
- Comply with legal obligations
- Prevent fraud and maintain security
- Send you updates, promotional content, or newsletters (only if you’ve opted in)
3. Sharing of Information
We do not sell your personal information. We share your data only in limited circumstances:
- With Service Providers: Such as Stripe (payment processing), shipping partners, and analytics tools (e.g., Google Analytics)
- For Legal Reasons: To comply with law, subpoena, court order, or legal process
- Business Transfers: In case of a merger, acquisition, or asset sale, your information may be transferred as part of the transaction
- With Consent: We may share your data with third parties only with your explicit consent
4. Your Privacy Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete information
- Request deletion of your personal data
- Restrict or object to certain types of data use
- Withdraw consent at any time (where processing is based on consent)
- Lodge a complaint with a data protection authority
To exercise these rights, email us at [email protected] with the subject line “Privacy Request.”
5. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Maintain session functionality
- Analyze website traffic
- Understand user behavior
You can manage or disable cookies through your browser settings. Note that disabling cookies may impact your experience on our site.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes described in this policy or to comply with legal obligations. You may request deletion of your information at any time.
7. Data Security
We implement administrative, technical, and physical safeguards to protect your information:
- Secure Socket Layer (SSL) encryption for all data transmissions
- Restricted access to personal data on a need-to-know basis
- Routine monitoring of our systems for vulnerabilities
However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.
8. Third-Party Links
Our website may contain links to third-party websites (e.g., publication partners, distributors). We are not responsible for their privacy practices. We encourage you to read their privacy policies before interacting with those websites.
9. Children’s Privacy
Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected such data, we will delete it promptly.
10. International Visitors
If you access our website from outside the United States, you acknowledge that your data may be processed and stored in the U.S. and subject to U.S. privacy laws, which may differ from those in your jurisdiction.
11. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy periodically.
12. Contact Us
For any questions or concerns about this Privacy Policy or your personal data, please contact us:
Email: [email protected]
